Search Site Map Contact Us Home > Committees > Quality Assurance Committee The Quality Assurance Committee is responsible for program oversight, review of participant and fiscal data, and the monitoring (internal and external) and audit reports. The committee evaluates program goals, performance measures, the extent to which programs meet standards, and the implementation of new program components. The purpose of the Committee is to monitor fiscal, program operations and the Continuous Quality Improvement (CQI) system of the WDC. Typical duties of the committee are: Develop and review program evaluation criteria to measure the effectiveness of programs. Develop performance reports that are tailored to the WDC and local elected officials needs. Oversee the design and operations of internal administrative systems. Review and act upon internal and external audit and monitoring reports. Develop those portions of plans relating to system measurement. Review program budget fiscal expenditures. Responsible for Customer Satisfaction analysis, including establishing goals for improvement and increased accountability. Promote CQI throughout the system and monitor CQI strategies against the strategic and operational plans. Monitor performance outlined in Partnership Memorandum of Understanding and/or Resource Agreements. Recommend adjustments based on analysis of customer satisfaction data. Monitor coordination of performance between Youth, Adult, Dislocated Workers, and other programs/services. Oversight of One-Stop chartering and the identification of gaps in services. Serving Island, San Juan, Skagit and Whatcom Counties The Northwest Workforce Development Council is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available to persons of disability. What's New | Vision | Goals | Meetings | Minutes Members | Committees  |  Links  |  Home © Copyright 2003 Northwest Workforce Development Council