Core Values for the WorkSource System

Visionary Leadership

Senior leaders set direction, create a customer focus, establish clear and visible values, and build high expectations. Senior leaders inspire, motivate, and encourage the entire workforce to contribute, to be innovative, and to embrace change. Leadership is a catalyst for change and works to remove barriers to change processes.

Integrated Service Delivery

Every individual, resource, and organizational capability works together to ensure full advantage for WorkSource customers. Each customer is mutually regarded as a shared customer, with all staff and programs operating at the site having a vested stake in that customer's success. Integration refers to the harmonization (an evident "spirit of cooperation') of planning, processes, information sharing, resource decisions, actions, results, and analyses to support customer outcomes and system goals.

Customer-DriveN Excellence

Performance and value are ultimately judged by customers, both external and internal. Actions are focused on satisfying customer needs, identifying shortcomings and responding accordingly. Time and resources are focused on matters that create customer value or build upon the system's ability to do so.

Quality Improvement

Experimentation, creative problem solving, and perpetual shared learning are constants in efforts to meet customer needs. This includes both continuous improvement of existing approaches and significant change or innovation.

Results

Results are essential to the WorkSource system's relevance. High performance achievements are articulated through the success and satisfaction of the site's customers. They are attained by attending to customer expectations, the process of fulfilling those expectations, and the creation and evolution of a value added product line.